Refund policy

You can always contact us for any return question at hello@nakedmermaidsoapery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.

Due to the nature of our products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold. Merchandise returns can be made for up to 14 days after receipt of products, provided the following: (a) Item is in it's original packaging and is unused.

Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.